Return & Refund Policy

Effective Date:

Thank you for shopping at the vinanest. We strive to provide you with the highest quality bird nests and products. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines our guidelines and procedures for requesting a refund.

1. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

a. Damaged or Defective Products: If you receive a bird nest or product that is damaged or defective, please contact us within [number of days] days of receiving your order.

b. Incorrect Product: In the event that you receive an incorrect product, we will issue a refund or send you the correct product at no additional cost.

2. Refund Process

To initiate the refund process, please follow these steps:

a. Contact Customer Support: Reach out to our Customer Support team by emailing support@vinanest.us or calling [customer support phone number]. Provide your order number, a description of the issue, and any relevant photos if applicable.

b. Return the Product: If required, we may ask you to return the damaged or incorrect product. We will provide you with instructions for returning the item, including a return shipping label if necessary.

c. Inspection and Approval: Once we receive the returned product, our team will inspect it to verify the issue. If the product is found to be eligible for a refund, we will proceed with the refund process.

d. Refund Issuance: Refunds will be issued in the original form of payment used for the purchase. Please allow [number of days] days for the refund to be processed and reflected in your account.

3. Non-Refundable Items

The following items are non-refundable:

a. Custom-made or personalized products.

b. Perishable items.

4. Contact Information

If you have any questions or concerns about our refund policy, please contact our Customer Support team:

Email: vinanest.us Phone:

5. Changes to Refund Policy

The Bird Nest Store reserves the right to amend or update this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

By shopping with us, you agree to the terms and conditions outlined in this refund policy.

Thank you for choosing the Bird Nest Store. We appreciate your business and look forward to serving you in the future.

Sincerely,